The Future of Financial Services 德勤

秋云飞

How disruptive innovations are reshaping the way financial
services are structured, provisioned and consumed
An Industry Project of the Financial Services Community  |  Prepared in collaboration with Deloitte
Final Report ● June 2015
Acknowledgements…………………………………………………………….………………………………………………………………………………………………..……………  4
Executive Summary…………………………………………………………………………………………………………………………………………………………………………..…  10
Reading Guide…………………………………………………………………………………………………………………………………………………………………………………..…  24
Detailed Research Modules………………………………………………………………………………………………………………………………………………………………...  27
Payments:
How will customer needs and behaviours change in an increasingly cashless payments landscape?..........................................................................................
28
How will the evolution of decentralised or non-traditional payment schemes change the role of traditional financial institutions? ………………………………..……
43
Insurance:
How will disaggregating forces across the value chain transform the insurance industry? ........................................................................................................
58
How will an ever more connected world impact the value delivered by insurance providers? ....................................................................................................
72
Deposits and Lending:
How will emerging alternative models of lending change the market dynamics of traditional lenders? ....................................................................................
86
What will be the future role of financial institutions in response to continually shifting customer preferences? .......................................................................
100
Capital Raising:
How will the evolution of distributed capital raising impact the role of traditional intermediaries?  ..........................................................................................
112
Investment Management:
How will the empowerment of individuals through automated systems and social networks transform the business of investment management?...............
127
How will the externalisation of key processes transform the financial ecosystem? ....................................................................................................................
139
Market Provisioning
How will smarter and faster machines transform capital markets? ............................................................................................................................................
153
What impact will better connected buyers and sellers have on capital markets? .......................................................................................................................
163
Contact Details................................................................................. ..........................................................................................................  178